Yusen Logistics improves visibility and efficiency with DexoryView

Introduction

Yusen Logistics, a global leader in supply chain solutions, sought to improve service delivery for its end customers - including leading electronics manufacturers - by investing in digitalisation and automation. To achieve this, Yusen Logistics partnered with Dexory to deploy DexoryView, aiming to enhance real-time warehouse intelligence and operational efficiency.

“The use of robotics and automation helps to optimise our warehouse space, which reduces costs, improves performance and stock accuracy, and removes downtime for manual stock takes.” — Darren Felstead, Head of Contract Logistics, Yusen Logistics

The challenge

Yusen Logistics faced several critical challenges in its pursuit of operational excellence. Providing customers with real-time operational context on their inventory was essential to maintaining transparency and reliability. Traditional manual processes were time-consuming and labour-intensive, requiring over 100 hours per month for wall-to-wall checks, creating a pressurised working environment and the need for overtime. The team also needed to maintain high standards of warehouse cleanliness and labelling consistency, crucial for efficient operations and customer satisfaction.

The solution

Yusen Logistics deployed DexoryView in April 2024, transforming its inventory management and warehouse operations. The platform now delivers comprehensive ground truth across the entire warehouse within just two hours each day, replacing a process that previously took over 1.5 weeks per month. Real-time intelligence generated daily has eliminated the need for annual wall-to-wall checks entirely, saving an additional 205 hours per year, while enhanced operational context drove noticeable improvements in warehouse cleanliness and labelling consistency within the first two weeks.