Case studies

Vente-unique.com delivers the future of fulfilment with DexoryView

June 3, 2025

The challenge

As a top-tier online furniture and home décor retailer, Vente-unique.com thrives on operational excellence and customer satisfaction. With multiple Customer Service of the Year awards to its name, the company prides itself on fast, accurate fulfilment and a seamless delivery experience.

But maintaining this standard in a high-volume, eCommerce-driven warehouse came with increasing challenges:

Inadequate visibility with previous technology:
Vente-unique.com had previously trialled drone solutions to automate inventory scans. However, these systems couldn’t deliver the frequency, accuracy, or real-time insight needed in a dynamic eCommerce environment.

Fulfilment speed directly tied to accuracy:
Inaccurate inventory data or slow access to information meant delays, errors, and reduced service quality - each with a direct cost to customer experience and brand reputation.
Data gaps impacting operational flow:
Without precise, always-current visibility into inventory locations, item movements, and stock levels, warehouse teams couldn’t proactively optimise picking, packing, or replenishment processes.

In a competitive retail landscape where delays and inaccuracies directly translate to lost revenue and eroded trust, Vente-unique.com needed a powerful solution that would transform how it captured and used data.

“Errors and delays can result in reduced customer experience, which can impact profitability. We needed a solution that provided real-time data without disrupting operations.”
- Cyrille Mazal, Supply Chain & Customer Service Director, Vente-unique.com

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The solution

After testing drone-based systems and other technologies that didn’t meet expectations, Vente-unique.com turned to DexoryView - a cutting-edge warehouse intelligence platform powered by autonomous mobile robots from Dexory.

Autonomous, ground-based robots:
Dexory’s autonomous data capturing robots operate seamlessly throughout the warehouse, capturing high-resolution data on inventory and storage without interrupting daily activities.
AI-powered digital twin and real-time inventory tracking:
DexoryView generates a real-time, 3D digital twin of the warehouse, providing Vente-unique.com with live updates on inventory levels, stock locations, and item movements across its entire facility.
Fast and measurable accuracy gains:
Within just three days of the initial test, DexoryView improved inventory accuracy from 92% to 98%. The site now consistently maintains up to 99.9% inventory accuracy with multiple full audits per week.
Seamless integration into existing operations:
The system works alongside current warehouse workflows, enhancing performance without costly retrofitting or process overhauls.

“Thanks to Dexory’s autonomous robots, we have not only achieved exceptional inventory accuracy but also optimised our ability to perform full inventories several times per week.”
- Cyrille Mazal, Vente-unique.com

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The benefits of the solution

Since adopting DexoryView, Vente-unique.com has transformed its warehouse operations and reinforced its position as a frontrunner in eCommerce logistics:

Real-time data, real-time confidence:
Live access to inventory data ensures that warehouse teams can locate, pick, and move items with complete confidence, eliminating guesswork and delays.
Faster, more accurate fulfilment:
The improved clarity and accuracy in inventory tracking has led to a smoother, faster fulfilment process, directly enhancing customer satisfaction.
Optimised flow of goods:
With detailed insights from DexoryView, the company can now pinpoint inefficiencies in item movement, refine picking paths, and streamline packing operations.
No more weekend stock takes:
Multiple full inventories per week are now possible without disrupting operations, allowing Vente-unique.com to maintain peak accuracy while staying agile.
Future-proofing through smart automation:
By embedding real-time data into every operational decision, Vente-unique.com is now equipped to scale fulfilment operations while keeping service levels at the highest standard.

“By helping Vente-unique.com gather real-time data, we are enabling them to provide exceptional customer experience, with the right products delivered on time, every time.”
- Oana Jinga, Co-Founder and Chief Commercial & Product Officer, Dexory

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Conclusion

Vente-unique.com’s transition to DexoryView highlights a broader truth in modern logistics: automation alone is not enough - what matters is intelligent, real-time data and the ability to act on it. With DexoryView, Vente-unique.com has not only improved performance - it has future-proofed its fulfilment strategy for the demands of next-generation eCommerce.

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Want to see how Dexory can transform your warehouse operations?

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