The challenge

As a top-tier online furniture and home décor retailer, Vente-unique.com thrives on operational excellence and customer satisfaction. With multiple Customer Service of the Year awards, the company prides itself on fast fulfilment, accurate orders, and a flawless delivery experience.

But maintaining this standard in a fast-moving, high-volume eCommerce warehouse came with growing challenges:

1. Inadequate visibility with previous technology

Vente-unique.com had previously trialled drone-based inventory solutions. While promising in theory, they couldn’t deliver the accuracy, frequency, or real-time insight required in a dynamic eCommerce environment.

2. Fulfilment speed directly tied to accuracy

To maintain their high standards of fulfilment speed and customer service, Vente-unique.com needed data that matched the pace of their operation: instant, precise, and always up to date. Anything less can introduce friction in even the best eCommerce workflows.

3. Data gaps impacting operational flow

As Vente-unique.com continued to scale, real-time visibility of stock locations and movement patterns became a strategic priority for further optimising picking, replenishment, and packing activities. To support this momentum, the team sought a reliable, future-ready warehouse intelligence solution capable of delivering instant, actionable insight.

“Errors and delays can result in reduced customer experience, which can impact profitability. We needed a solution that provided real-time data without disrupting operations.”
- Cyrille Mazal, Supply Chain & Customer Service Director, Vente-unique.com

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The solution

Vente-unique.com turned to DexoryView: Dexory’s warehouse intelligence platform powered by autonomous mobile robots.

1. Autonomous, ground-based robots

Dexory’s autonomous robots operate seamlessly throughout the warehouse, capturing high-resolution inventory and storage data without interrupting operations.

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2. AI-powered digital twin with real-time tracking

DexoryView builds a continuous, real-time 3D digital twin of the warehouse. Vente-unique.com now sees up-to-the-minute stock levels, locations, occupancy, and item movements across the full 80,000 m³ site.

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3. Fast and measurable accuracy gains

In the first months of deployment, the site saw immediate improvements:

• 92% → 98% accuracy in just three days
• Up to 99.9% accuracy consistently maintained
  

4. Seamless operational integration

The technology is integrated directly into existing workflows with no disruptive retrofits, no operational downtime, and minimal training required.

“Thanks to Dexory’s autonomous robots, we have not only achieved exceptional inventory accuracy but also optimised our ability to perform full inventories several times per week.”
- Cyrille Mazal, Vente-unique.com

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The benefits of the solution

1. Real-time data, real-time confidence

Teams now locate, pick, move, and replenish stock with complete certainty, supported by always-current visibility over the entire warehouse.

2. Higher fulfilment speed with fewer errors

Improved data quality has led to a smoother, faster fulfilment flow, directly benefiting customer satisfaction and service-level performance.

3. Optimised goods movement and replenishment

DexoryView highlights inefficiencies, identifies overstock and empty locations, and supports better slotting, picking paths, and replenishment timing.

4. Multiple full inventories per week, effortlessly

What once required weekend shutdowns is now fully automated by Dexory’s robots, with far greater frequency and accuracy.

5. A future-proof fulfilment model

With real-time data embedded across daily operations, Vente-unique.com is scaling fulfilment capacity while maintaining exceptional service quality.

“By helping Vente-unique.com gather real-time data, we are enabling them to provide exceptional customer experience, with the right products delivered on time, every time.”
- Oana Jinga, Co-Founder and Chief Commercial & Product Officer, Dexory

A year with DexoryView: Measurable operational gains

After more than a year of continuous use, DexoryView has become an integral part of Vente-unique.com’s daily operation, delivering consistent, measurable improvements across the entire 80,000 m³ warehouse.

Dexory’s autonomous robots continue to run seamlessly alongside live operations, capturing high-resolution data without disruption. The platform provides a clear, real-time view of stock locations, occupancy, and movement patterns, enabling the team to make faster, more informed decisions across fulfilment.

Vente-unique.com now benefits from:

• 156x more full inventories per year
• 66% reduction in manual stocktake effort
• 30% reduction in inventory costs
• 74% reduction in stock shortages
• +6.5% inventory accuracy achieved within weeks
• Improved slotting and storage hygiene across more than 40,000 locations
• Higher fulfilment fluidity, supported by consistent, real-time operational visibility
  
  

This long-term performance demonstrates how Vente-unique.com has scaled both accuracy and efficiency by embedding real-time data into everyday warehouse decision-making.

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Conclusion

Vente-unique.com’s transition to DexoryView shows what the next generation of fulfilment looks like: fast, accurate, data-driven, and fully scalable. Automation alone is not enough, intelligent real-time data is what drives resilient, high-performance eCommerce operations.

With DexoryView, Vente-unique.com has strengthened its fulfilment strategy, delivered higher accuracy and greater throughput, and built a warehouse operation ready for the demands of tomorrow.

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Want to see how Dexory can transform your warehouse operations?

Get in touch to discover how AI-powered warehouse intelligence can deliver accuracy, efficiency, and real-time visibility at scale.

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