DexoryView pays for itself in under 6 months, says Forrester study

How much impact can warehouse automation really deliver?

To help logistics and supply chain leaders answer that question, we commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study on DexoryView, our warehouse data platform. The study, based on in-depth interviews with DexoryView customers across 3PL and logistics organisations, explores the measurable financial and operational value generated by implementing our technology.

The results speak volumes. Forrester found that a composite organisation representative of interviewed customer with experience using DexoryView could achieve a 219% return on investment (ROI) over three years, with payback in under six months. The platform delivers quantifiable benefits through real-time inventory visibility, reduced manual processes, and improved fulfilment performance.

You can download the full study here.

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A commissioned study conducted by Forrester Consulting on behalf of Dexory, December 2024.

What is the study based on?

Forrester built a composite model representing a global third-party logistics (3PL) provider with multiple warehouse sites, based on interviews with real Dexory customers. These companies had previously relied on manual inventory checks and time-consuming audits, and were facing challenges such as high labour costs, inefficient space use, and inconsistent inventory data.

After implementing DexoryView, they reported significant changes. By using autonomous robots to scan inventory daily and feed real-time data into the DexoryView platform, warehouses were able to reduce the burden of manual counting, improve the accuracy of stock data, and optimise warehouse performance.

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Key outcomes from the TEI study

Across a three-year timeframe, the composite organisation saw benefits totalling $4.3 million in present value. These included:

• A 30% reduction in stock holding time, allowing for better space utilisation and increased revenue potential per warehouse.
  
  
• Dramatic improvements in inventory accuracy—from once-monthly manual checks to daily reconciliations with 99.9% precision.
  
  
• A reduction in lost pallet investigations, which previously consumed days or even weeks of labour, now cut down to minutes.
  
  
• Fewer audit disruptions, as DexoryView automatically generates accurate, up-to-date warehouse reports.

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Importantly, automation didn’t mean eliminating jobs, it meant shifting people to higher-value, less physically demanding roles. Many of the interviewed companies reallocated warehouse staff from cycle counting to other functions, improving employee experience and retention.

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Why this matters now

In today’s environment of increasing warehouse complexity, rising customer expectations, and cost pressures, operational visibility is no longer a nice-to-have. It’s a must. This independent Forrester Consulting study shows that investing in automated, real-time inventory visibility improves efficiency but also delivers a measurable return.

And quickly.

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Read the full study

If you're exploring how to improve warehouse performance and are considering robotics and automation, this study is an essential resource. It outlines how DexoryView is helping real organisations drive ROI, reduce operational friction, and deliver stronger customer experiences.

Download the full Total Economic Impact™ of DexoryView study

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Source: “The Total Economic Impact™ Of Dexory DexoryView: Cost Savings And Business Benefits Enabled By DexoryView,” a commissioned study conducted by Forrester Consulting on behalf of Dexory, December 2024.