The hidden costs of warehouse errors and how Nippon Express eliminated them

The opportunity

As a global leader in logistics and supply chain services, Nippon Express operates complex warehouse environments where speed, accuracy, and consistency are essential. With large volumes of pallet movements every day, the company continuously looks for ways to enhance visibility, streamline processes, and unlock greater value from its operations.

Manual inventory checks had traditionally played an important role, but the team saw an opportunity to make these processes faster, more precise, and easier to scale. From daily counts to external audit preparation and picture-taking for quality checks, the goal was to introduce automation that could free up valuable time, while delivering even higher standards of service for customers.

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The solution

To achieve this, Nippon Express introduced DexoryView, a data intelligence platform that combines autonomous robotic scanning with advanced analytics.

With DexoryView in place, the team gained:

• Automated cycle counting for more frequent and consistent inventory checks.
• Real-time visibility across pallet locations, instantly accessible in a digital platform.
• Automated image capture to support quality assurance and customer service.
• Simplified audit preparation, with a full digital record of stock movements.
• Optimised occupancy monitoring, ensuring space is used effectively and efficiently.
  
  

This innovative approach not only introduced automation but also strengthened confidence in data accuracy and warehouse performance.

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The results

The benefits were quickly visible across day-to-day operations:

• Streamlined wall-to-wall checks: reduced daily effort, making inventory validation faster and smoother.
• Faster customer service: escalation handling time improved from 3 hours to just 15 minutes per case.
• Picture-taking accelerated: automated image capture reduced time per spot check from 1 hour to 5 minutes, saving 2–3 hours daily.
• Empty locations monitored automatically: improved process efficiency, saving 2 hours daily.
• Smarter occupancy tracking: warehouse space monitoring enhanced putaway efficiency, saving 2–3 hours daily.
• Missing pallets located instantly: within the first week, DexoryView identified and located 3 pallets, saving 4 hours daily in search time.

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A stronger foundation for growth

By embracing DexoryView, Nippon Express has strengthened its ability to deliver efficient, transparent, and data-driven warehouse operations. The introduction of automation not only saved time but also gave teams the tools to focus on higher-value activities, reinforcing Nippon Express’s position as a logistics leader committed to innovation and continuous improvement.