The hidden costs of warehouse errors and how Nippon Express eliminated them

Introduction

Nippon Express, a global leader in logistics and supply chain services, operates complex warehouse environments where speed, accuracy and consistency are essential. With large volumes of pallet movements every day, the company partnered with Dexory to make inventory processes faster, more precise and easier to scale - freeing up valuable team time while delivering higher standards of service for customers.

‍

The challenge

Manual inventory checks, external audit preparation and picture-taking for quality checks were consuming significant operational time and limiting the team's ability to scale efficiently. Daily counts lacked the frequency and precision needed to maintain real-time visibility across pallet locations, while escalation handling and spot checks were slow and labour-intensive - creating delays in customer service and reducing overall warehouse performance.

The solution

Nippon Express deployed DexoryView, combining autonomous robotic scanning with advanced analytics to automate cycle counting, image capture, occupancy monitoring and audit preparation. The platform delivers real-time visibility across all pallet locations in a digital twin, with automated image capture supporting quality assurance and a full digital record of stock movements simplifying external audits. Optimised occupancy monitoring ensures warehouse space is used effectively and efficiently across daily operations.