Wie Dexory den Betrieb bei Menzies Aviation mit KI und Automatisierung transformiert

Introduction

Menzies Aviation, an international aviation services business operating at over 250 airports across 58 countries, partnered with Dexory to automate stock processes at its largest dedicated warehouse at Heathrow - a 7,000 square metre facility handling 10,000 tonnes of cargo monthly across 10 airlines. With under-reported volumes, mis-declarations and misplaced assets impacting profitability, Menzies needed a reliable solution to gain real-time warehouse intelligence across its operations.

“It was important for us to use the technology to add real-time value to the operation. Mimi is delivering this, as on a daily basis we are scanning over 500 locations and achieving high accuracy levels in a fraction of the time it has historically taken to do it manually”. Rory Fidler, Vice President Cargo Technology

The challenge

The Heathrow cargo facility faced two primary operational challenges. Human error in manual processes led to under-reported volumes and mis-declarations of air cargo, resulting in incorrect storage charges, reduced loading efficiency and impacted profitability. Additionally, the availability and accurate tracking of aircraft space, freight capacity and facility space required far greater operational context - including the daily identification of lost, misplaced and non-compliant assets to recover revenue.

The solution

Dexory deployed its autonomous robot, Mimi, and AI platform to scan and photographically capture cargo across the facility, delivering highly accurate real-time ground truth without any changes to the existing warehouse setup. Mimi runs nightly audits for inventory checking and generates exception reports highlighting unable-to-locate pallets (UTLs), misplaced goods and rack occupancy levels. Mandatory bond checks - previously labour-intensive and performed once or twice a week - are now carried out through automated perpetual checks, with full inventory checks reduced from a minimum of eight hours per week to under 15 minutes daily.