From pen and paper to 12 hours saved a week: How EMG Maersk transformed their stock integrity process

There's a version of this story that a lot of warehouse managers will recognise. You've got a stock discrepancy. Someone writes it down. That note gets passed to an admin. The admin logs it on a desktop system. A driver gets asked to go back and physically re-check the location. By the time anything gets resolved, you've burned through time, manpower, and patience, and the issue that could've been fixed in minutes has turned into a half-day job.

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A site built for scale, but held back by manual processes

EMG Maersk is one of Maersk's newest warehouses, open for just two years and already operating across 750,000 square feet of bulk, wide aisle, and VNA space. It's a single-user site for now, but with expansion plans already in motion.

The team had always taken stock integrity seriously. They were already running Dexory scans throughout the warehouse to monitor their inventory. But what happened after those scans was where things got complicated.

"Before we got to the handhelds, we were basically pen and paper," explains one of the operations leads on site. "It was getting a list, dropping the pilots, getting the locations, doing all the checks, then allowing it to go back up to the admins who would then do all the filling in, doing all the checks and stuff, and then completing it."

In practice, that meant a lot of back and forth. Admins were trying to resolve issues from a desktop view, often without full visibility of what was actually in the location. When the stock type made it difficult to assess remotely, drivers would be sent back out to physically re-check, adding more movement, more time, more friction.

Putting resolution in the hands of the people closest to the stock

The shift came when DexoryView’s capability was extended to handhelds on the shop floor. Instead of issues being funnelled back to an office for processing, operatives could now resolve discrepancies live, standing in front of the stock, at the exact pick face or reserve location where the problem existed.

The impact was immediate and practical. "Having DexoryView on the handheld terminals on the shop floor really gives us an opportunity for some efficiencies by correcting issues live at the pick places and the reserve locations where the stock is, not waiting for a delay in processing after we've inspected the stock."

It also changed the dynamic between operatives and the admin team. Tasks that previously required constant back-and-forth with the office could now be handled independently on the floor. Operatives gained access not just to live data, but to transaction histories and images of past location states, giving them the context to make confident decisions without needing to escalate every query.

"It really empowers the operatives to be more independent. They have to rely less on the admins and somebody using a desktop view on a computer. They have more ability throughout the day to use DexoryView if they need to do a difficult count, if they need to get previous transaction histories, like images of past locations to see how things have changed."

The numbers: 12 hours saved every week

During the testing period at EMG, the results were clear. The site recorded a measurable improvement in stock check throughput, with a time saving of around 12 hours per week.

It means 12 hours of admin bottlenecks removed, 12 hours of unnecessary movement through the warehouse eliminated, and 12 hours of delays between identifying an issue and resolving it, gone.

"We've seen a real improvement in efficiency and effective output. Brett, my team member, is able to resolve issues live in front of the stock, not have to make notes and then pass that on to another team to process."

Beyond the time saving, the team also noted something less easy to quantify but equally important: the effect on how people feel about their work. "It also gives them the freedom that they're trusted to go and do these tasks. It saves them not just the physical strain of having to do so much movement throughout the warehouse, it frees them up from constantly having to come to the office and get that constant feedback from an admin. They can do it themselves."

What comes next

EMG Maersk is already looking at how to expand the use of Dexory across the site as they grow. With live data now flowing directly to the people who need it most, the gap between spotting a problem and fixing it has closed dramatically.

"So basically it just makes our life a lot easier and a lot quicker."